SP10 - NEW NRIC IS INCORRECT :
Change ownership or update and correct the Identification details.
SP11 - OLD NRIC IS INCORRECT :
Change ownership or update and correct the Identification details.
SP12 - POLICE / ARMY ID IS INCORRECT :
Change ownership or update and correct the Identification details.
SP13 - PASSPORT NUMBER IS INCORRECT :
Change ownership or update and correct the Identification details.
SP30 - COMPANY REGISTRATION IS INCORRECT :
Change ownership or update and correct the Identification details.
SP31 - ACCOUNT NUMBER IS INCORRECT :
Change ownership or update and correct the Identification details.
SP51 - NON FULFILLMENT CONTRACT OBLIGATION :
Need to wait or cancel the existing contract. Settle all premature contractual obligations with the existing service provider for the cancellation.
SP52 - OVERDUE / BAD DEBT ACCOUNT :
Ensure no overdue payment / outstanding bill with the current service provider.
SP54 - SOME / ALL NUMBERS NOT BELONG TO DONOR :
Change and correct the exactly name of the network service provider (donor).
SP55 - SOME / ALL NUMBERS NOT IN SERVICE:
Ensure that the mobile number is valid, connected / active and still in validity topup date (can call and SMS) - got at least minimum RM1.00 airtime credit.
SP56 - PRINCIPAL NUMBERS HAS SUPPLEMENTARY LINES(S) THAT SHOULD BE PORTED :
The principal (main) line holder needs to separate the supplementary line (individual account – make the supplementary line account as a principal line account holder).
SP57 - SUPPLEMENTARY NUMBER HAS PRINCIPAL NUMBERS THAT SHOULD BE PORTED :
The supplementary line holder needs to separate the principal line (individual account – make the supplementary line account as a principal line account holder).
SP58 - SOME / ALL NUMBERS DO NOT BELONG TO PRINCIPLE OR COMPANY :
The supplementary subscriber needs to re-register / make it as the principal (main) subscriber or individual subscriber.
SP59 - EXCEED CREDIT LIMIT :
Ensure that the usage of the existing service does not exceed the credit limit set by the current network service provider / telco (donor).
SP61 - CUSTOMER NUMBERS ARE TEMPORARILY DISCONNECTED :
Check the status with the current service provider, ensure the mobile numbers is active / connected, still in validity topup date - got at least min RM1 airtime credit.
MNP FAILURE CODE and DESCRIPTIONS.
NPC0013E - Participant does not have the permission to send this message
NPC1029E - Cannot be greater than the current date for field
NPC1030E - NPR Requests currently being blocked for Participant ID
NPC0001E - Internal error: Could not connect to database. Please report the problem to TGA Help Desk
NPC0002E - User id not found. Please retry with valid user id
NPC0003E - Invalid password. Please retry with the correct password
NPC0006E - Database Exception in processing message. Please report the problem to TGA Help Desk
NPC0007E - Exception in marshalling message. Please check your input
NPC0008E - Unexpected Exception. Please contact TGA Help Desk
NPC0012E - Duplicate message: Message ignored.
NPC1001E - Message Code is invalid for Service Type. Note: Message Codes/Service Type are case sensitive
NPC1002E - Field should not be provided for message code
NPC1003E - Participant ID is not a valid Participant ID
NPC1004E - Is a required field for message code
NPC1005E - Invalid value for field
NPC1006E - Port ID not known to NPC system
NPC1009E - Route information is not found for. Please contact TGA Help Desk
NPC1011E - Some/all numbers in - do not belong to donor
NPC1012E - Invalid Region Code
NPC1013E - Value for at least one of the following fields is required : OldNRIC, NewNRIC, PassportNum, ArmedForcesID
NPC1014E - Value of Field changed from
NPC1015E - Given Number From and Number To not found in database.
NPC1016E - List of Ported Numbers does not match the database values. Missing Number
NPC1017E - Originator must be the Donor
NPC1018E - Originator must be Recipient
NPC1019E - Port in progress for some/all numbers in
NPC1020E - Data/Fax number(s) used are in conflict with
NPC1021E - Duplicated exists in the list
NPC1022E - Some/all numbers in do not belong to recipient.
NPC1023E - Some/all numbers in deactivated already
NPC1025E - A maximum of numbers may be entered for Service Type MOBILE-INDIV
NPC1026E - A maximum of numbers may be entered for Service Type MOBILE-CORP
NPC1027E - Numbers not ported
NPC1028E - A maximum of reject code may be entered for each MSISDN.
